Frequently Asked Questions
Find answers to common questions about Oak's estate management platform. If you don't find what you're looking for, please contact us.
What crops does Oak currently support?
Oak currently supports a wide range of crops including coffee, areca nut, pepper, and many more crops. Oak is versatile and can be customized to support any crop type even if it's not listed. We're also constantly adding support for more crop types based on customer feedback.
Will I get help onboarding my estate?
Yes. Virtual onboarding over video calls is included with your plan. During the first month, we hold multiple weekly calls to understand your estate and help you get started. You will also have video walkthroughs in different languages and WhatsApp support. If you prefer in-person help, an optional on-estate onboarding visit is available for ₹11,800 per visit (inclusive of 18% GST); our team travels to your estate and onboards you and your staff. The on-estate visit is separate from the included virtual onboarding.
I am not satisfied with the platform, can I get a refund?
Yes, we offer a 21-day money back guarantee. If you are not satisfied with the platform, you can request a refund within 21 days of your purchase. Please contact us at support@oak.com to initiate the refund process.
How secure is my estate data?
We take data security very seriously. All data is encrypted both in transit and at rest. We use industry-standard security protocols. Your estate data always remains yours and is never shared with anyone. We do not sell your data to third parties.
Can I access Oak on multiple devices?
Yes, Oak is accessible across all your devices. Use it on your desktop, tablet, or mobile phone with a consistent experience. Please note that we limit the number of devices to 1 per user. If you need to access Oak on more devices, you can purchase additional user licenses.
